Lead Software Engineer - Senior ServiceNow Developer

Risk & Financial Advisory - Lead Software Engineer - Senior ServiceNow Developer

Do you thrive in times of disruption? Have a drive to be a part of the technology evolution and a passion for turning challenges and opportunities into long-term competitive advantages? As a Lead Software Engineer in our Hybrid-Operate group, you'll have the opportunity to gain valuable hands-on experience working alongside leading professionals across diverse industries.

Work you'll do:

As a Lead ServiceNow Developer, you will be responsible for development, core configuration, and technical expertise of Deloitte's ServiceNow implementation. You have a solution-focused mindset and the ability to provide excellent customer service, training and support. Candidates must be passionate about technology, love customer service and can thrive in a fast-paced, high-pressure environment. Day to day job responsibilities may include:

Lead the ServiceNow implementation projects across the Risk & Financial Advisory Hybrid Operate group

Develop proof of concept solutions on ServiceNow platform for internal and go-to market solutions

Translate functional specifications into logical, competent-based technical designs

Design and develop new ServiceNow workflows and processes

Develop & Lead the IT Service Management solutions using products such as ServiceNow by customizing the product using technologies JavaScript, Jelly, web services including MYSQL, XML, HTML, and CSS

Develop custom Service portal pages/widgets to support the Business Organization

Conduct code walkthrough, code review of junior team members' code

Ensures team members develop the ServiceNow solution as per the best practices to maintain system compliance

Create comprehensive and well-structured test plans and suites. Estimates, prioritizes, plan and coordinates testing activities

Identify, document and track software defects

Perform thorough regression testing of resolved defects

Participate in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution

Manage update sets for migration of the code base to test and production environments

Leads ServiceNow maintenance, upgrade planning and administration

Coordination with vendor for ServiceNow product defects

The desired candidate is an organized, self-driven individual with a proven ability to achieve development objectives. They will have the ability to be successful while working independently or as part of a team and will be able to adapt quickly to shifts in priorities and/objectives. They will be passionate about learning and applying their technical skills and experiences to solve real-world problems, and possess strong listening, verbal, & written communication skills.

Qualifications:

Required

Bachelor of Science with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or other business/technology disciplines or equivalent work experience

5+years of ServiceNow Implementation experience

Experience with CMDB Implementation

Proven implementation experience with at least 2-3 SNOW modules (e.g. ITSM, CSM, SecOps etc.)

Strong knowledge and experience with Web Development (HTML, CSS, Javascript)

Proven ability to configure ServiceNow using Business Rules, Client Scripts, advanced UI Policies, Flow Designer, ACLs, Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5

Proven experience in integration of ServiceNow with other IT applications using REST/SOAP APIs

Experience gathering requirements from internal/external stakeholders, and creating/maintaining the ServiceNow solution documentation

Bachelor's Degree or equivalent experience

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Skills

Experience working with Scrum or Agile development processes

Strong analytical, problem-solving and decision-making capabilities

Certified Implementation Specialist certification

Certified Application Developer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.