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Job Type: Full Time
Join TBK Bank!
At TBK Bank, we're a team of passionate, driven, collaborative, solutions minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Position Summary: The Telecom Manager is a hands-on management role, responsible for the team management and design of all telephony solutions that drive contact center operations.
The Telecom Manager is responsible for identifying new solutions, recruiting, maintaining, coaching and managing a small team of engineers and administrators. As part of the IT leadership team, you will understand the needs of the entire business, work to simplify and provide services to our business.
The Telecom Manager should have previous technical experience with the Five9 contact center platform, be quick to grasp new concepts, thorough in exploring the depths of an issue and persistent in understanding root cause of issues. This role requires strong interpersonal skills due to continual interaction with managers and users with varying technical backgrounds in a fast-paced work environment.
Essential Duties & Responsibilities:
Experience & Education:
Skills & Abilities Required:
The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Triumph Business Capital, Triumph Bancorp, Inc. and its subsidiaries reserve the right to modify this job description at any time, with or without notice. This job description in no way implies that these are the only duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise.
Equal Employment Opportunity Statement: Triumph Business Capital and Triumph Bancorp, Inc. and its subsidiaries, provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!