Customer Engagement Manager

California: Customer Engagement Manager

ABOUT OUR STORE:

What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of theDepartment Managerteam, you'll ensure that the store runs smoothly-from head to tail. From motivating associates to ensuring we have the right product on the floor, ourDepartment Managersdrive the success of our stores by ensuring our customers have an engaging, personalized shopping experience.

ABOUT YOUR ROLE:

In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as aPetSmart Customer Engagement Manager, you'll help lead the store team in the following areas:

• Pet Parent Engagement:You'll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You'll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience.

• Associate Leadership:Our associates are key to making great experience in our stores. As the Associate Lead, you'll help to lead a team who are as passionate about pets as we are. You'll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.

• Overall Retail Initiatives:Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores.

ABOUT YOUR CAREER:

• Gain experience in a different business unit-from the store to the salon or the Pets Hotel
• Develop your leadership skills as an Assistant Manager or Store Manager
• Tackle the challenge of a new store opening
• Transfer to any one of our 1600 stores nationwide

THE WARM AND FUZZIES:

• It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.
• It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption.
• It's the little things we do that add up to really big things that pets need.

Working at PetSmart is not a job, it's a community of those who work together for the love of pets.

Apply now to experiencea career that loves you back.

We look forward to seeing your application to join our Department Management team!