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Customer Success Manager

Posted on:
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Customer Success Manager Miami 45-65k base, 60-80k OTE + Excellent Benefits    As a hot tech start-up company, our client is well funded, enjoying r. . .

Posted on:
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Apply Before:
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Customer Success Manager

Certus Recruitment Group

Miami, FL, United States Salary : $ 60,522 per year Apply Now
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Job Type: Full Time

Key Skills:

training Internship - <p>if You Make Hearts Beat Faster, Your Own Has To Be In The Right Place. Key Skills

  • Project Management||CSM||CRM||excel||Change Management||strong Communication||Empathy||Insight||CSMS||HTTPS

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Customer Success Manager
Miami
45-65k base, 60-80k OTE + Excellent Benefits
  
As a hot tech start-up company, our client is well funded, enjoying rapid ramp-up in revenues and has a well-received legaltech/fintech product. With a successful office in Europe, it's now time to build out their North American operations based in Miami. They currently have an immediate opening for a Customer Success Manager.
  
As a Miami based Customer Success Manager, you will:  
  • Become a main point of contact for customers
  • Collaborate with internal teams
  • Manage customer queries and requests
  • Conduct periodic customer health checks to identify renewal risks
  • Strategize with customers to identify goals, promote adoption, and drive growth
  • Maximize retentions
  • Set up and onboard accounts
  • Train internal and external users
The ideal Customer Success Manager will:  
  • Be degree educated, customer-focused, and demonstrate high energy levels
  • Possess relevant technology/software focused customer success experience
  • Demonstrate a problem-solving mindset
  • Be a team player, positive and goal-driven
  • Demonstrate outstanding communication and organisation skills
  • Be adaptable, multi-tasking and able to prioritize
The successful Customer Success Manager can expect:  
  • An initial base salary circa 45-60k
  • An uncapped OTE of 60-80k
  • A flexible benefits package
  • Dynamic working environment
  • A high growth company
The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing and IT recruitment services to the business community throughout North America, The UK, Europe and Australia.