Unit Customer Service Rep

Department Profile

The Medical-Surgical/Telemetry Units feature a admit/discharge unit, complex medicine, joint replacement, orthopedics, medical observation unit, neuroscience, oncology, primary care, specialty surgery, the nursing rehab unit, the Acute Care for the Elderly Unit (ACE), Adult Stepdown Unit, cardiac observation, cardiac telemetry, CV Center, and cardiovascular telemetry. TGH has 604 Medical-Surgical/Telemetry beds. These units value the art and science of nursing and offer a high level of interaction with patients and families.

Job Summary

Under general supervision, follows established policies, procedures, and professional guidelines, performing customer service, receptionist, and clerical/ secretarial activities. Serves as a communication resource for patients, visitors, family, and health care team members with the ability to triage communication priorities. Answers the telephone and patient intercom system. Alerts nursing staff to patient and family concerns and other calls, orders supplies, and stock items as required. Keeps unit neat and organized. Also responsible for performing job duties in accordance with mission, vision, and values of Tampa General Hospital. Other duties as assigned.

Facility Profile

TGH is the area’s only level I trauma center and one of just two ABA-verified adult & pediatric burn centers in Florida. With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the adv anced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit. Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children’s Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services. As the region’s leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.

Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time – an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.

High school diploma or GED required. Ability to demonstrate knowledge of customer service excellence, basic computer skills, and communicates effectively both verbally and in writing required.