AIG Life – Telephone Account Manager Job Description
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
Come and join an ambitious and growing company that helps people plan for the future. We’re an innovative business who want to stand out from the crowd. At AIG Life UK, we are experts in protection. It’s what we do. We look after over 1.2 million people, specialising in life insurance, income protection, critical illness cover and more. For us, protection products are about more than financial security, it’s about helping people live better lives, supporting them when they need us most.
This is reflected in our culture - we believe that the best things we do in life, we do for others. As we grow, we take tremendous pride in seeing our employees grow with us, and are committed to attracting, nurturing and developing the best talent.
About the role
What you need to know:
The Telephone Account Manager is an important, proactive sales role within the department, therefore in this role you will need to:
- Initiate new business telephone calls with advisers and meet call targets
- Develop business through a panel of advisers by explaining the AIG Life proposition and approach
- Demonstrate the online services to advisers via webinars and through supporting and coaching advisers on the phone to help them adopt our online processes
- Managing the new business quotation process from getting feedback to successfully winning a scheme and placing ‘on-risk’, ensuring all supporting documentation is saved and filed
- Work with scheme underwriting and administration teams in the new business process
- Deal appropriately with technical insurance questions and online process queries on the phone or by e-mail
- Be able to administer and prioritise workloads effectively
- Manage potential disputes and service failures to minimise impact on the client and the adviser and reputation damage to the insurer/brand
What we’re looking for:
- Experience within a telephone sales or customer service environment
- Desire to develop a career in sales
- Excellent communication & customer service skills
- Must be proactive, driven and target orientated
- Good organisation skills is vital
- Willingness to learn about the insurance industry
- Ability to support, engage and motivate others
- Good team member - flexible, adaptable, optimistic
- Enthusiastic and lively
Why work for us
This is a great opportunity to join a team that is going places. Originally known as Ellipse in the UK market, and acquired by AIG Life in 2019, we are one of the fastest growing insurers in the Group Protection marketplace, with plans to further accelerate that growth and expand our team over the next 12-24 months. We are always looking to enhance our products and updating our systems too which will further help us grow. Our telesales team has made an excellent start in building relationships with advisers who otherwise would not have done business with AIG Life. However it is clear that there is a lot more potential. As a result we are expanding the team and are therefore looking for an outstanding candidate to join and help us build new relationships with intermediaries. You must be a highly motivated, driven individual with some experience in telephone sales and enthusiasm, energy, persistency and resilience in equal measure.
Benefits:
We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a devoted learner program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Flexibility is a highly valued part of our culture. Be that the ability to work part time, shifts, term-time only or be based at home, flexibility helps ensure all our people can have a rewarding career.
We firmly believe that the more support we provide to keep you happy and healthy, the better environment we all work in. As a result, we offer a range of benefits and support that help you create long-term wellbeing habits, including our industry leading Smart Health product.
In addition to a competitive salary, and our generous benefits package, there are lots of great reasons to join us. Take a look on our career pages for more details about our flexibility, commitment to health and wellbeing, and how you can grow with the company
We are an Equal Opportunity Employer
We believe our workforce should reflect our customer base and the areas where we operate. With a diverse workforce, our people are what makes the business great and we want everyone to feel you can be you at AIG. We have very active employee led groups who champion different inclusive agendas and our returnship programme helps people who have been away from work for a while to come back into a professional and rewarding career.
Being you @AIG –We’re a progressive, open minded, forward thinking bunch of people who value the unique experiences we all bring with us. So if you’re smart and good at what you do, come and be you at AIG.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
TH - Other
Estimated Travel Percentage (%):
Relocation Provided:
AIG Life Limited
