Technology Support Specialist

Job SummaryThe Technology Support Specialist reports to the Manager of Technology Support, within the Office of Information Technology. With a shared responsibility for the technical, daily support of all client end technology; the training and supervision of student techs; and the development and maintenance of corresponding technical documentation, the Technology Support Specialist will help to ensure a positive user experience with IT devices and services. Collaboration with other members of the Office of Information Technology is a critical component to campus community service delivery.

ExperienceOne year of experience in a technology-related, direct customer service role required; experience in a higher education, liberal arts campus setting preferred.

Knowledge, Skills, AbilitiesStrong technical aptitude for client end technology with the desire to learn emerging technologies; Strong customer service skills, ability to communicate effectively, both orally and in writing; Ability to work effectively with a wide range of constituencies in a diverse community; Knowledge of technical writing and documentation; Ability to train and mentor student staff; Exhibits a strong IT security posture and strict adherence to privacy and confidentiality.

EducationAssociates degree required; Bachelor’s degree in Information Technology computing systems emphasis preferred.

Job SummaryThe Technology Support Specialist reports to the Manager of Technology Support, within the Office of Information Technology. With a shared responsibility for the technical, daily support of all client end technology; the training and supervision of student techs; and the development and maintenance of corresponding technical documentation, the Technology Support Specialist will help to ensure a positive user experience with IT devices and services. Collaboration with other members of the Office of Information Technology is a critical component to campus community service delivery.

ExperienceOne year of experience in a technology-related, direct customer service role required; experience in a higher education, liberal arts campus setting preferred.

Knowledge, Skills, AbilitiesStrong technical aptitude for client end technology with the desire to learn emerging technologies; Strong customer service skills, ability to communicate effectively, both orally and in writing; Ability to work effectively with a wide range of constituencies in a diverse community; Knowledge of technical writing and documentation; Ability to train and mentor student staff; Exhibits a strong IT security posture and strict adherence to privacy and confidentiality.

EducationAssociates degree required; Bachelor’s degree in Information Technology computing systems emphasis preferred.

Susquehanna University

Selinsgrove, PA

Full time

Human Resources

Job SummaryThe Technology Support Specialist reports to the Manager of Technology Support, within the Office of Information Technology. With a shared responsibility for the technical, daily support of all client end technology; the training and supervision of student techs; and the development and maintenance of corresponding technical documentation, the Technology Support Specialist will help to ensure a positive user experience with IT devices and services. Collaboration with other members of the Office of Information Technology is a critical component to campus community service delivery.

ExperienceOne year of experience in a technology-related, direct customer service role required; experience in a higher education, liberal arts campus setting preferred.

Knowledge, Skills, AbilitiesStrong technical aptitude for client end technology with the desire to learn emerging technologies; Strong customer service skills, ability to communicate effectively, both orally and in writing; Ability to work effectively with a wide range of constituencies in a diverse community; Knowledge of technical writing and documentation; Ability to train and mentor student staff; Exhibits a strong IT security posture and strict adherence to privacy and confidentiality.

EducationAssociates degree required; Bachelor’s degree in Information Technology computing systems emphasis preferred.