Banquet Server/Setup Person

Description

Job Summary:

Assists with guest satisfaction, proper service procedures and ensuring the overall cleanliness of conference rooms/banquet function events.  Prepares, assists with serving and cleanup of banquet rooms for catered functions.

Essential Job Functions:

• Answers menu questions posed by patrons.
• Maintains knowledge of the banquet menu and any special items being offered.
• Provides quick, attentive, friendly and professional service to banquet guests and is able to communicate clearly with all customers.
• Ensures that food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
• Ensures neat presentation of all ordered items, with no spill-over.
• Pre-buses tables and full buses tables when necessary during peak periods.
• Maintains availability to work during many peak periods.
• Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc).
• Maintains high responsiveness to customer desires and requests.
• Maintains a professional and clean appearance.
• Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff in order to improve communication and coordination so that patrons may be impressed by their dining experience.
• Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered.
• Prepares the banquet rooms for catered functions.
• Busses tables during and after the catered function.
• Cleans the rooms after the catered function has ended.
• May be required to serve food and beverage drinks when necessary.
• Provides proper security, safety and emergency procedures as required for guests and employees.
• Ensures compliance with all food health services regulations.
• Complies with Federal, State and Tribal laws.
• Works in a safe manner; complies with company and OSHA safety regulations.
• All other duties as assigned (non-gaming functions and issued gaming license permitting).

Knowledge, Skills and Abilities:

• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to clearly communicate, read and write in English.

Qualifications

Education, Qualifications and Experience:

• Experience working in a fast-paced, high volume fine dining, casual, and/or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred
• Must have a High School Diploma, G.E.D. or related Food Service Job Experience.
• Must acquire and maintain a valid CRIT Environmental Health Food Handlers Card, Alcohol Awareness Certification, and other required compliance trainings. 
• All employees must obtain a valid Gaming License from the CRIT Tribal Gaming Agency prior to beginning work and are required to have license renewed annually.

Uniforms

Uniforms will be specific to each outlet.  All hair must be completely contained within the approved health standards.  Beards, side burns and mustaches must be neatly trimmed.

Physical Requirements:

ACCESSIBILITY:   Limited

Note:   The statement herein is intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Note: The work environment is consistent with an Indian Gaming Casino in which the noise level can be loud to very loud.  Employees must be able to work in a smoking environment.