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DISTRICT: Technology Data Technician, full-time and full-year (Monday-Friday)

CLASSIFICATION: Non-Affiliated Administrator (AN)

Status: Full-Year, Full-Time (Salary, Exempt)

Contract: Non-Affiliated Administrator - Contract Addendum A

Reports to: Database Manager

Non-Affiliated Administrator Benefits Summary

General Summary:

The Data Technician will promote the use of district technologies to support student achievement in the PK-12 classrooms. Responsible for the installation, maintenance, troubleshooting, repair, and documentation of devices and systems in use throughout the district. The Data Technician reports to the Database Manager.

Essential Duties and Responsibilities:

• Ability to manage PowerSchool SIS, MI DataHub, ClassLink Roster Server, and rostering district approved Curriculum resources.
• Collaborate with appropriate instructional and technical staff to support, manage, and optimize the use of hardware, software, databases, and network to support quality teaching and learning.
• Maintains local and wide area networking equipment and configurations.
• Builds and collaborates relationships with regional and national service providers, including Northwest Education Services, Northwestern Michigan College, Michigan Department of Education, PowerSchool, Microsoft, Google, etc.
• Provides support for all technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing staff regarding software or hardware functionality, and communicating policy.
• Records required customer and problem information in our work order system.
• Provides “help desk” support for internal and external access issues.
• Elevates complex and/or high priority problems to the appropriate support groups for resolution.
• Develops and maintains documentation for all technological systems within their assigned locations.
• Helps maintain the data warehouse and data flows to support district instructional goals.
• Uses automation to improve the process of existing procedures using data flows or data integrity checks.
• Assures proper communication between connected systems.
• Creates new data views and reports for various systems.
• Supports SIS and Gradebook users across the district.
• Trains and supports users of data systems.
• Performs other duties as assigned.

Knowledge, Skills and Abilities Required:

• Associate's degree or equivalent with previous experience and/or training with a variety of hardware, software, and networking devices; or other equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Excellent organizational skills with emphasis on details and time management.
• Ability to communicate effectively including listening, speaking, and writing skills.
• Ability to develop and manage databases and connections between disparate systems.
• Experience in T-SQL required; SSIS, Microsoft SQL, and Oracle experience preferred.
• Ability to read, interpret data, and present data in a meaningful and useful format.
• Ability to follow complex oral and written instructions.
• Ability to handle confidential information with discretion.
• Ability to analyze, organize, and improve the efficiency of data systems.
• Advanced knowledge of troubleshooting techniques on PC, networking, and networking protocols including TCP/IP.
• Ability to research solutions or information regarding technical issues.
• Ability to work independently and in a team setting.
• Dependable, reliable, and protective of sensitive/confidential information.
• Ability to reach, stoop, kneel, crouch, and utilize various tools involved in the installation of computer equipment and properly operate required office equipment
• Required to transport items weighing up to 50 pounds and must hold a valid driver's license.

Physical and Mental Requirements:

• Must be able to report on a regular and consistent basis to the office.
• Maintain consistent and punctual attendance.
• The person in this position needs to be able to move about the office setting, including stooping or crouching to access file cabinets, office machinery, etc.
• Regular use of computer and other office equipment (printer/copy machine, etc.)
• The ability to listen and effectively communicate, both written and orally, information and ideas to a diverse population.
• Ability to effectively discern information and formulate appropriate action(s).
• Ability to critically think and provide appropriate solutions.
• Ability to work effectively and efficiently in high stress or conflict situations.
• Occasionally moves boxes and office supplies weighing up to 50 lbs across the office for various needs.
• Ability to drive to various locations throughout the district.

Environmental Conditions:

This is a largely sedentary assignment, with most of the duties performed on a computer or phone in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Schedules:

Must be available for on-call work, including overtime and/or emergency overtime before and/or after regular scheduled workday, when necessary.

Background Checks:

The individual selected for this position will be required to pass a criminal history background check.

Job Contact Information