Administrative Support Associate V – Radiology Scheduling Agent

Req#: 46089
Category(s): Administrative ServicesAdministration & Office SupportRadiology Support Services
Full Time / Part Time: Full time 40 hrs.
Shift: Day

The Administrative Support Associate’s role is integral to the smooth and efficient operation of the Radiology Department. Position applies specialized knowledge to administrative support to department for effective operation and administration of office functions.

Administrative Support Associates are responsible for functions including managing the reception desks, performing data entry functions in APM (Allscripts Patient Management) while properly identifying patients and updating electronic data of patient exams, providing quality customer service, performing clerical duties and assisting with coordination of communication in patient care areas.

Essential Duties and Responsibilities – include but not limited to the following:
• Answers calls in the queue call center.
• Schedules patient exams in APM following procedural guidelines and ensures insurance requirements are met.
• Reviews data for accuracy and follows up on discrepancies as in review of ICD-10 and CPT-4 codes.
• Coordinates department communications.
• Able to operate basic office equipment (fax, photocopier, calculator) and demonstrate proficient computer skills in the following systems.
o APM
o HDX
o Isite
o Sorian Financials (Medical Necessity)
o Syngo
o Touch Works
o Touch point
o CCC
• Locates key unit personnel
• Assembles/maintains department records/schedules.
• Organizes and files departmental data
• When scheduling a net new patient in APM, the scheduler must do a pre-registration. Obtain patient’s name, dob, address, contact info, insurance info, race, language and ethnicity before scheduling.
• Sorts through Incoming Faxes and File appropriately.
• Communicates effectively with different modality technicians (MRI, CT, U/S etc.) regarding exam changes or add-ons.
• Follows Safety Scheduling measures to ensure a safe experience for patients appointments.

Education:
• High school diploma or equivalent with a minimum of one year of previous related leadership experience.

Albany Med offers a competitive salary and benefits package that includes:

• Excellent benefits including health/dental/vision
• Employer-funded pension plan
• Paid Leave

Albany Med is the premier health care system in Northeastern New York. It is the region’s only academic health sciences center, comprised of Albany Medical Center Hospital, Albany Medical College, the Albany Med Physician’s Group, and affiliate hospitals Columbia Memorial Health, Glens Falls Hospital, and Saratoga Hospital.
Anchored in the beautiful and historic City of Albany, New York, Albany Med offers a wide range of specialty care which provides unique opportunities to gain invaluable experience. It is the region’s only Level I trauma center for more than three million people in 25 counties and is home to the region’s only level IV neonatal intensive care unit (NICU), and the region’s only pediatric emergency department and children’s hospital. Albany Med employs the largest group of world-class specialists and subspecialists in northeastern New York.
Albany Med’s mission is to provide unparalleled adult and pediatric patient care, high-quality medical education, and biomedical research that results in medical innovations.

Thank you for your interest in Albany Med!

Please be aware for the safety and security of our colleagues and patients all new employees are required to successfully complete all applicable federal,
State and institutionally mandated pre-employment screening requirements including:

• Relevant Background Check(s)
• Drug Screen
• PPD / Tuberculosis Test
• Reference Check
• Applicable vaccinations

Albany Med is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.