Retail Store Manager In Training

Job Description:

The Spark Wireless Retail Store Manager in Training (RSMIT) is responsible for sales, leadership and management of a T-Mobile retail store location.  RSMIT's are expected to create a high performing culture of sales and profitability, while providing an unprecedented, Un-Carrier customer experience.  The RSMIT must be familiar with all aspects of retail management including recruiting, hiring, training, coaching, team leadership, sales, scheduling, marketing, operations and loss prevention. The ideal RSMIT candidate must have the ability to multi-task and provide effective leadership and support in a fast-paced retail wireless sales environment.

Responsibilities:

• Recruit, interview, select, hire and develop an effective sales team
• Train team on retail wireless systems, products, plans, promotions and sales techniques
• Build skills and successes of team members through continued coaching and performance conversations
• Manage the team through effective scheduling and prompt corrective action for policy violations
• Resolve conflict between team members
• Utilize various systems and tools provided to enhance knowledge to execute to a higher level
• Meet or exceed all sales goals while managing the overall store productivity
• Set individual goals for Team Members toward meeting the overall store goals
• Deliver financial results based on specific performance and experience objectives
• Resolve customer issues fulfilling the Un-Carrier experience
• Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards
• Direct the team to maintain a neat, clean organized store environment at all times
• Drive operational procedures to help minimize risk, protect store assets and ensure accuracy of sales recording
• Identify ways to manage and control store expenses
• Maintain proper inventory management procedures
• Demonstrate an early adopter mentality through on-going self-development while preparing the team to execute on new programs quickly
• Adhere to Spark and T-Mobile policies, procedures and processes

Qualifications:

• Minimum 1-2 years successful store/sales management experience
• Wireless and/or commission-based sales environment management is preferred
• Excellent communication skills (both written and verbal)
• Capable of positively leading and coaching to deliver desired financial results
• Operational and financial performance management success

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Candidates are required to pass a criminal background check before beginning employment.