Solutions Analyst (2480)

PEOPLE FIRST: BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that?s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design, is our intentional approach to creating a truly safe, collaborative and inclusive work environment that fosters growth, empowers professional achievement and where people are treated with respect at all levels.

If you?re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we?re looking for you!  At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.  We thrive on creating a strong company and culture where you?ll feel engaged, challenged and valued.

If you?re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.

POSITION SUMMARY

A Solutions Analyst provides solutions to configure, integrate, deliver, develop, and maintain software systems. It?s a highly technical position that demands insight into the realm of software developers and Infrastructure Engineers as well as a broad understanding of the challenges faced by Business and Technology Analysts. As a Solutions Analyst, you usually work as part of a cross functional team to provide support for both the business-facing analysts and infrastructure engineers. You spend most of your time working in front of a computer, troubleshooting problems, and developing solutions. You must be able to think on your feet and have advanced knowledge of hardware and software limitations and specifications to succeed in this position. The role of a Solutions Analyst calls for someone who has relevant hard and soft skills to overcome the traditional barriers between line-of-business subject matter experts and IT operations teams to foster a collaborative, integrated application environment. 

Where a Technology Analyst is expected to have deep expertise in a focused domain or even a single technology and a Business Analyst will have similarly focused expertise in a certain aspect of our business process, a Solutions Analyst is expected to be something of a technology agnostic expert in the broader domain of computer information systems. Strong foundations in software development or commonly used foundational technologies like Windows, Linux, relational databases systems, APIs and other data exchange protocols is highly prized in a Solutions Analyst.

While a large majority of the responsibility will be focused on Applications Portfolio Management, you would also bring to the table some database and application integration experience to ultimately provide the best possible solution for the business and the end user.

What you?ll do:

• Leads in analyzing and optimizing existing solutions. Assists with new solutions as assigned.
• Assist in fulfillment of in-scope technology support queue.
• Assists with the isolation and resolution of root causes when issues occur.
• Leads documentation efforts for existing solutions, assists with documentation efforts as assigned.
• Assist in change management and technology deployment for in-scope solution(s).
• Perform project tasks as assigned.
• Provide (Tier 3+) application support assistance.
• Lead small projects and improvement efforts.
• Collaborate effectively across IT department functions to deliver projects and services.
• Assists in the development of strategies that outline the upgrade and replacement roadmap for the solution(s). 

What you?ll need to be successful:

• Good knowledge of MS Windows, Windows shell scripting, application installation and deployment methods, application purchasing and license management and systems maintenance.
• Good knowledge of Microsoft Endpoint Configuration Manager and Intune.
• Good knowledge of support systems/processes (using Zendesk).
• Ability to assist setup & maintenance of systems.
• Ability to automate application installation.
• Good knowledge one or more scripting languages (PowerShell preferred).
• Good knowledge of Microsoft SQL Server or SQL in general.

What you bring to the table:

• Four-year degree or applicable experience in similar field
• Minimum 2-4 years of related experience
• Strong skills in Microsoft Office 365
• Strong organizational skills
• Strong verbal and written communication skills
• Good analytical and problem-solving skills
• Good meeting management and facilitation skills
• Good project management skills
• Good understanding of supported business technologies
• Ability to effectively collaborate across the organization
• Solid understanding of IT services

YOU Matter

Benefits:

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:

• 401(k) Plan with 50% Company Match(no cap) and immediate 100% vesting
• Annual bonus program based upon performance, profitability, and achievement
• Medical, Dental, Vision Insurance ? 100% Paid for Employee
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Paid Parental Leave Benefits
• Holidays/Vacation/Personal Time/Life Events Leave
• Numerous training opportunities and company paid membership for professional associations and licenses

For more information on Southland Industries, please visit our web site: Southland Careers or on Facebook or LinkedIN or Twitter

To hear what our employees are saying about working at Southland Industries, check out our Career Video - Working at Southland

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

**All employment offers are contingent upon successful, drug test, background check and professional reference checks. **

**We are not able to offer sponsorship of employment at this time**

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