Assistant II

Core Organizational Functions:

Customer Service:Values and delivers high quality service to all customers through effective application of the UCICARE principles: Understanding, Communication, Involvement, Commitment, Action, Respect Environment, and LAST. Knows and complies with all customer service standards as outlined in the Service Excellence Handbook.

Personal Achievement:Sets and achieves personal goals to advance career-related skills, knowledge and abilities and helps others to improve their skills.

Quality Improvement:Strives for high quality performance and takes initiative to make improvements and deliver results.

Resource Management:Demonstrates accountability, discretion and sound judgment in using or managing university resources.

Teamwork:Builds effective relationships across work groups by treating fellow employees with courtesy, respect and inclusiveness; maintains a positive attitude and takes responsibility for assignments.

Required Qualifications:

Ability to establish and maintain effective working relationships across the Health System

Demonstrated experience using MS Office

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Ability to problem-solve, research for answers, and appropriately respond to questions when they arise

Must be willing to work flexible shifts, including weekends, holidays and overtime as assigned

Knowledge of HIPAA

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Ability to effectively communicate in a clear and concise manner

Experience handling high volume of phone calls or Call Center experience

Demonstrated knowledge of proper telephone usage and etiquette

Preferred Qualifications:

Understanding of insurance programs and payors

Understanding of basic medical terminology

Previous hospital operator experience

Previous experience in a customer service position within a healthcare environment

Bilingual skills in English and Spanish and/or Vietnamese

Knowledge of University and medical center organizations, policies, procedures and forms

Knowledge of hospital based registration/scheduling system to register patients

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

· Background Check and Live Scan

· Legal Right to Work in the United States

· Vaccination Policies

· Smoking and Tobacco Policy

· Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

· California Child Abuse and Neglect Reporting Act

· E-Verify

· Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.

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