Operations Coach

Overview

Driven Brands Holdings Inc. (NASDAQ: DRVN) (“Driven Brands”) headquartered in Charlotte, NC, is the parent company of some of North America’s leading automotive aftermarket brands including Take 5 Oil Change, Meineke Car Care Centers, Automotive Training Institute, Maaco, CARSTAR, ABRA, Uniban, Car Wash US, FIX Automotive, 1-800-Radiator & A/C, and PH Vitres d’Autos. Driven Brands has more than 4,300 centers across 15 countries, and combined, all businesses generate approximately $4 billion in system-wide sales and service revenue over 50 million vehicles annually.

Driven Brands is the quintessential growth company, more than tripling its revenues, brands, employees, and profits over the past six years. The primary focuses of the company are growing its franchisee’s profitability, all brands’ unit count, and creating opportunities for its employees, franchisees, and investors. Our culture of meritocracy inspires high performance and innovation among our employees. We enable our employees and franchisees to go further, faster— generating growth for our franchisees' businesses and our employees' careers. For more information, visit drivenbrands.com.

Responsibilities

Provide world class support to Franchisees and Center Managers and provide effective coaching to meet or exceed Sales, Car Count, and Customer Experience metrics.  Be a subject matter experience on the Maaco Model to improve franchisee performance and profitability, while protecting Maaco’s brand image, service and quality standards

• Achieves position Goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory:
• –     Center support through in center visits and virtual coaching sessions.
• –     Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement
• –     Utilize observations and data driven insights to provide directional coaching to improve sales, production, quality, and customer experience improvements
• –     Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.
• –     Document all activity in FranConnect, including but not limited to, the Maaco Operations Scorecard, 5 Car Quality Evaluation, Center Visit, and Virtual Coaching Forms within 48 hours of all franchisee contact occurrences.
• Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction
• Focus on strategic and tactical processes to improve the center’s customer experience through measureable systems like NPS, and online ratings
• Provides oversight to ensure franchisee compliance to brand obligations for quality, image and service and escalates as needed.
• Complete annual certification, visits and action plans, to achieve system- wide benchmarks, determined annually
• Attend Maaco Annual Convention and drive 100% attendance to the event, participate in the Maaco Annual Golf Tournament, Maaco Operations & Training meetings and any other corporate organized events as needed. Create and deliver content as needed
• Implements marketing and sales direction to increase regional revenue growth.
• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Maaco Operating system through coaching methodology.
• Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.
• Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.
• Communicate and implement new/current company initiatives.
• Responsible for ensuring the timely, and accurate reporting for the territory
• Understand and deliver the obligations within the franchise agreement.

Qualifications

• Bachelor’s Degree or equivalent experience
• Proficient in Microsoft Office Suite
• Automotive Estimating and Shop Management Software (Audatex, CCC, or Mitchell) preferred
• Automotive industry experience preferred
• Ability to provide financial review and analysis to Business Partners and Franchisees.
• Ability to provide sales, marketing and operational leadership.
• P&L management experience
• Dedication to impacting result with a can-do attitude.
• Excellent interpersonal communications skills with all levels (crew to ownership).
• Superior sales/consulting skills.
• Willing and able to travel approximately 80%.
• Strong interpersonal and communication skills.
• Proficient in group training, presentations and public speaking.
• 2-7 years of multi-unit (franchise/chain) operations experience and automotive industry experience preferred

Job Boards