Manager, Customer Success

Manager, Customer Success in | Careers at R-NonPayroll Skip to Main Content

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Job Locations US

• ID
• 22-14091

• Category
• Sales

• Position Type
• Full-Time

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

We’re looking for a manager to build out a team and lead a group of Customer Success Managers that work with customers that purchase Value Add Services (VAS). In this role, you’ll work on ensuring our CSM team is successful in both helping our customers reach their goals and growing their own careers. If you have a passion for creating a new team, elevating your colleagues, and building out processes, then we would love to talk to you

• Partner cross-functionally with Sales and Onboarding and existing Customer Success teams to define and develop VAS Customer Success purpose and plan
• Over time manage a small team of Customer Success Managers that work with our Value Add Services customers
• Establish and refine processes and techniques that enable the CSM team to support our customers, including for our brand new Enterprise team
• Conduct data analysis on what is working and what can be improved
• Handle customer escalations from your team
• Work with your team on career development, including weekly 1-1s and quarterly growth and development conversations
• Collaborate with internal RealPage teams (marketing, product, sales) in order to improve the customer experience
• Coach team on conversational techniques that will drive better customer interactions
• Become an expert in the property management business and RealPage’s software suite including Buildium and Propertyware.

• Experienced as a customer relationship manager, preferably in the SaaS space
• 1-2 years experience managing, growing and developing teams
• Adept at building relationships, both with your team and our customers
• Versed in product cross-sell and software install base growth
• Comfortable with sales and conversational techniques in order to coach your team
• Motivated by helping others
• Fast learner; passion for making yourself and your team better
• Demonstrated success in a customer-focused environment
• Ability to deal with customer challenges
• High energy, integrity, and can-do attitude
• Strong verbal and written communications skills
• Expert at juggling dozens of competing demands and managing limited time

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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