Field Service Technician

Summary Conducts variety of electronic, mechanical, and electromechanical tests on electronic systems, sub-assemblies, and parts to ensure unit functions according to specifications with the ability to determine root cause of issues and ability to correct them with the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

To perform defined service tasks at direction of management at various off site locations.

Reads test schedule, work orders, test manuals, performance specifications, wiring diagrams, and schematics to determine testing procedure and equipment to be used.

Understand system and product documentation to be able to perform the specified function internally and he customers' site in accordance with established procedures.

Preparing daily reports, reports of findings, analysis and solution. Prepare travel/trip reports including time sheets and expense reports in a timely and efficient manner.

Support and or develop procedures for installation and trouble shooting.

Assist in the process of developing original Equipment Manufacturing Manuals (EOM's).

Create/edit documents and procedures.

Troubleshoot and utilizing instrumentation, documentation, knowledge and or experience to identify issues and determine the corrective action to fix the equipment and or system.

Tests functional performance of systems, sub-assemblies, and parts under specified test procedures.

Calibrate test instruments according to specifications.

Safely connects unit to be tested to test equipment such as motor generator, multi meters, or current injector.

Reads dials or digital displays that indicate electronic characteristics such as voltage, frequency, distortion, inductance, and capacitance.

Compares results with specifications and records test data.

Analyzes test results on defective units to determine cause of failure.

Replaces defective wiring and components or records defects and returns unit to production department for repair.

Confers with engineers, technicians, production personnel, and others regarding testing procedures and results and to resolve problems.

Writes computer programs to control semiconductor device and electronic component test equipment prior to testing.

Devices test equipment setup to evaluate performance and operation of nonstandard or customer returned units in servicing and repairing equipment.

Ability to lead projects, instruct and direct workers.

Trains shop personnel.

Travel to customer site for installation, trouble shooting, or to train on switchgear and operations of equipment.

Sources additional opportunities for service related functions while on customer sites - (generate revenue).

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Safety is a top priority

Analytical - Synthesizes complex or diverse information; Collects and researches data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Cost Consciousness - Works within approved budget; Contributes to profits and revenue.

Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Strategic Thinking - Develops strategies to achieve organizational goals.

Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.

Planning/Organizing - Priorities and plans work activities; Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time. Will maintain a minimum of 40 hours per week.

Schedule may vary weekly do to the customer demand or  workload.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

An electromechanical associate's degree (A. A.) or similar or four years experience in an applicable field. PLC control experience including knowledge of various PLC's HMI's, MODBUS communications. Advanced trouble shooting skills using laptop computer, multi meters and other handheld tools. Knowledge of PT's, CT's, breakers, surge arrestor, relays, meters and other devices commonly used in the low or medium voltage switchgear.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to create and interpret graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Manufacturing software; Spreadsheet software, Word Processing software, PLC and Relay software.

Certificates, Licenses, Registrations

Ability to maintain a valid drivers license background check.

Job Requirements