HFA Bilingual Claims Care Representative

• Full Time
• Insurance
• Maryville, Tennessee

Posted on 8/20/2021

Title:Insurance Claims Care Representative (Bilingual)

Department:Claims

Reports to:Claims Manager

POSITION SUMMARY:

Insurance Claims Care Representatives are responsible for handling a large volume of incoming calls regarding existing insurance claims.

ESSENTIAL FUNCTIONS:

• Responsible for professional and timely communication with customers via phone, fax, and email.

• Accurately documents all information regarding existing claims.

• Pro-actively gathers required information from customers.

• Assists team members with customers in timely follow-up, processing and settling of their insurance claims.

• Performs other duties as assigned.

BENEFITS:

• 401(K) includes 100% company match of the first 4%

• Medical and Dental Plan with Prescription Coverage and Vision

• Paid Time Off and holidays

• Quarterly BONUSES!!!

  QUALIFICATIONS:

• High School Diploma or GED required. Some college or insurance training would be helpful.

• Must be fluent in both English and Spanish.

• Effectively communicate via phone and computer.

• Strong computer skills in Microsoft Word and Excel. Experience in AS400 a plus.

• Great attention to detail and organizational skills.

• Willingness and ability to complete assigned work efficiently.

• Willing to learn, hard-working, determined and assertive.

ESSENTIAL FUNCTIONS: • Responsible for professional and timely communication with customers via phone, fax, and email. • Accurately documents all information regarding existing claims. • Pro-actively gathers required information from customers. • Assists team members with customers in timely follow-up, processing and settling of their insurance claims. • Performs other duties as assigned.

5000 Clayton Rd
Maryville, Tennessee 37804

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