Customer Service Landside

Customer Service Landside

Posting Details

Job Details

Description

Description

As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com . Follow us on Facebook: @NashvilleInternationalAirport , Twitter: @Fly_Nashville and Instagram: @FlyNashville . Learn more aboutBNA® Vision, our growth and expansion plan for the airport, at BNAVision.com .

Hiring Process:

• Apply online
• Interview
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen and breath alcohol test
• Onboarding

Benefits:

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications until filled

Shift:4:30 pm - 1 am, Friday thru Tuesday

Starting Salary Range:$34,623- $46,824

Job Summary:

The Customer Service Representative (Ground Transportation) is responsible for assisting in the transfer of airport guests and enforcing the airport commercial ground transportation policy. Other responsibilities include providing information about the airport, the Nashville community, and various entertainment activities available to visitors.

Essential Job Responsibilities:

• Counsels ground transportation operators on the proper rules of operation.
• Monitors and operates computerized transportation access equipment, including daily input and occasional repairs.
• Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.
• Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy.
• Controls the flow and parking of commercial vehicles on the ground transportation level.
• Enforces airports commercial ground transportation policy.
• Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.
• Maintains daily event log to document discrepancies.
• Takes administrative action against a driver/company in the absence of supervisory personnel.
• Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

• Safety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security.
• Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
• Conflict Management: Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict.
• Receiving Direction: Skill in receiving and following written and oral direction.
• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Disability Awareness: Attends to the special needs of customers with disabilities.
• Service Orientation: Actively looks for ways to help people
• Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.

Qualifications:

Required

• High school diploma or equivalent
• At least 2 years of customer service experience
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Preferred

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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