Desktop Support Tech

Desktop Support Tech Cincinnati, OH

Desktop Support Tech

• Onsite Cincinnati OH
• Work scheduled Mon-Fri 8a-5p (travel less than 10%)

Encore Technologies has been named one of the fastest-growing companies as well as Tech Company of the Year by the Cincinnati Business Courier. We are a comprehensive IT support provider focused on solving business challenges with innovative solutions. Our mission is to serve as a long-term trusted advisor to help develop and support our customer’s strategic and transformative initiatives.

Minimum Knowledge, Skills, and Abilities Required:

• Associate’s Degree and/or 2+ years equivalent work experience in the technology support field.
• Experience with hands-on technology hardware support, including hardware repair and replacement desired.
• Ability to travel locally to various worksites required.
• Skilled at providing excellent customer service interactions in addition to technical support.
• CompTIA A+ and/or HDI Desktop Advanced Support Technician certifications are highly desirable.

Core Function:

The Onsite Technician is central to Encore Technologies’ Workspace Services Onsite IT offering. Onsite Technicians provide local, hands-on technical support as well as superb customer service in pursuit of resolving incidents and fulfilling requests. Onsite Technicians also execute IT hardware lifecycle activities including imaging, deployment, retrieval, repair, and more. This role works in varied environments and may require local vehicle travel from one worksite to another on a daily basis.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical to this position.

Provide exceptional customer service to our clients/customers.

Complete project- and/or ticket-based work that is assigned on a regular basis.

Troubleshoot, diagnose, and resolve technology issues including those related to application, I/O, hardware, and more.

Collaborate with teammates and client points of contact to ensure work is done effectively and efficiently.

Perform hardware lifecycle activities including imaging, deployment, maintenance, retrieval, repair, and disposal as appropriate.

Participate in training to grow and improve your skill set.

Interact and liaise with internal leadership on escalations and service improvement objectives.

Work with occasionally minimal supervision in a productive and professional manner.

Encore Technologies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Tagged as: Desktop Support Tech