Customer Service Executive

Customer Service Executive – B2B Events

£24,000 – £25,000 + 10% Bonus + Excellent Benefits

Global media business seeks highly organised customer service executive to join their fact-paced events team.

The Customer Service Executive will have experience of working in a busy office environment and used to dealing with multiple projects and tasks simultaneously. The role will comprise in dealing with all general enquiries from clients via telephone and emails as well as debt chasing, setting up events on internal systems and liaising with the wider event team.

Customer Service Executive -Key Role Responsibilities

• Processing all registrations accurately and efficiently using the in-house systems
• Setting up events in CRM and CVENT platforms in collaboration with event and finance teams
• Supporting delegates through their booking process where required
• Invoicing, credit control and refunds processing for delegate and sponsorship invoices
• Managing the end-to-end customer service function per event
• Debt management and tracking of payments to ensure revenue is accounted for prior to the event and to assist with aged debt
• Assisting with virtual event set up – testing data flows, platform usage, uploading delegates to platforms
• Sourcing and liaising with on-site registration companies for larger events through to implementation
• Processing visa applications for overseas delegates
• Preparing all registration admin pre-event and accurately reconciling all registration admin post-event
• Ensuring compliance with Trade Sanctions and VAT requirements where relevant

ESSENTIAL

• Minimum of 1 years’ experience in a customer services or customer facing administrative environment
• Able to work with minimum supervision to strict deadlines and remain calm under pressure.
• Strong numerical skills – invoicing, budgets (including multi-currency events) and credit control
• Competent in processing large amounts of data quickly and accurately
• First-rate computer skills and competence within Microsoft Office
• Experience of working in a fast-paced office environment
• Exceptional attention to detail
• Experience in planning and organisational skills
• Excellent and confident communicator to both an internal and external audience in oral and written communication
• Strong multi-tasking and prioritisation skills and able to work on several projects simultaneously
• Ability to manage a number of projects simultaneously

Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities.

We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.