Customer Quality Manager

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We are currently searching for a Customer Quality Assurance Manager to join our team in Cedar Rapids, IA. This position provides the opportunity to gain experience working with customers and across multiple disciplines with Collins Aerospace. Candidates will have a direct impact on customer satisfaction metrics.

A successful candidate will develop strong customer relationships and manage the customer satisfaction metrics for the assigned customers. They will utilize a network of operations, manufacturing, supply chain and engineering resources to evaluate Mission Systems products and processes, analyze root causes of deficiencies and ensures proper corrective actions are implemented in a timely manner. They will participate in cross-functional team efforts to make improvements to the products and processes ensuring the highest quality products are delivered to the customer.

This position requires the ability to develop relationships with customers, program/contract management and various support groups to ensure timely responses to issues requiring corrective action or impacting customer satisfaction. An ability to interpret customer requirements and assess Collins Aerospace ability to satisfy them with our current Quality Management System.

Primary Responsibilities

• Ensures that the quality of Mission Systems (MiS) products and processes are compliant with internal and regulatory standards and are continuously improving.

• Develops and implements program quality plans.

• Responsible for the coordination of product recall recommendations and actions by identifying the impacts of the problem

• Analyze new field event data, design changes and Quality notices to determine the effectiveness of implemented corrective actions.

• Attend and have participation in group meetings, teleconferences and/or training required.

• Actively participate in initiatives for continuous improvement.

• Analyze and report metrics monthly

Basic Qualifications:

• Bachelor’s degree (typically in Science, Technology, Engineering or Mathematics (STEM)) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations.

• Methodical with a working knowledge of Quality System, AS9100

• Has a solid understanding of the fundamentals and tools of the discipline and role

Preferred Qualifications:

• Strong problem solving, analytical thinking, and decision-making skills

• Proficiency in Microsoft Office applications

• Good communication and presentation skills

• Strong interpersonal skills

• Strong presentation skills and planning

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement

• Life insurance and disability coverage

• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

• Ovia Health, fertility and family planning

• Employee Assistance Plan, including up to 5 free counseling sessions

• Redbrick - Incentives for a Healthy You

• Autism Benefit

• Doctor on Demand, virtual doctor visits

• Adoption Assistance

• Best Doctors, second opinion program

•  And more! 

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)

• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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