The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity, then we are the right fit for you.
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Demonstrates solid knowledge of multiple vertical lines of business and strengthens knowledge of business processes, internal systems/applications, software tools, customers’ business, and customer relationship skills. Performs activities in support of new lines of business, business process improvements, risk reduction or cost savings initiatives, best practice identification, etc. Identifies efficiencies and value-added solutions that could impact multiple lines of business and departments; analyzes possibilities, capabilities, and constraints; and recommends alternative business solutions. Provides daily and ad hoc customer support, develops documentation, and completes audits. Accepts escalated issues and works on problems of a moderate scope; analyzes root cause, understands the impact and scope of the problem, and applies judgment within defined practices to determine the appropriate action. Participates in the initiation, requirements, design, testing, fund setup/conversion, and post-implementation support phases of a project.
o Obtain all necessary information from client.
o Analyze client needs, provide information and advice regarding best approach and work with internal support and technology staff to develop and implement appropriate solutions.
o Support client with annual initiatives including fiduciary fees, mailings, master history purges, dead fund purges, small balance account liquidations, etc.
o Help plan and design business processes and make recommendations and changes in order to improve and support business systems and activities
o Utilize systems and data to resolve business issues in the most effective and productive manner.
o Interface with various levels of management both internally and externally
o Work with operations management to relay processing/operations-related client issues.
o Assists with daily operation tasks of Financial Operations Representative II (S2) and Financial Operations Representative III (S3) roles
o Excellent attention to detail and accuracy and strong multi-tasking skills
o Computer experience (Word, Excel, Microsoft Outlook)
o Interpersonal and customer service skills
o Ability to work independently as well as in a team environment
o Knowledge of transaction processing and mutual fund industry and transfer agent operations.
o General knowledge of SS&C AMS systems and reporting capabilities
o Ability to persuade others and manage conflict effectively
o Strong service orientation
o Ability to ask probing questions and be perceptive in listening to clients’ needs in order to provide timely solutions and responses
o Ability to handle multiple priorities, meets deadlines, and keeps time sensitive commitments.
o Ability to obtain information and propose technical solutions that meet the client’s need and confirm system requirements.
o Adept at coordinating activities and enlisting cooperation from others.
Location:Kansas City Missouri
SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.