Retail Service Specialist

Retail Service Specialist This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment interfacing with AAA members. This position fulfills member requests such as: taking passport photos, planning road trips, distributing maps and tour books, cashiering duties, and other services for members. A key responsibility in this position is processing DMV transactions, as well as performing Notary processing duties. We are looking for someone who will thrive in a sales and service environment. We’ll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the opportunity to advance with skill-based pay increases, quarterly bonuses, and career growth (90% of our managers are promoted from within). Our branch hours of operation are Monday through Friday 9am – 5pm and Saturday 9am – 1pm. We are closed on Sundays and most holidays. Qualifications: • Experience in retail sales, banking or similar customer service/sales environment • Proven ability to exceed assigned sales or service quality goals • Ability to work overtime including Saturdays • Experience with Microsoft Office basics • Ability to travel locally when necessary • A high school diploma or GED • Successful completion of background check and drug screening The starting pay range for this position is $20.00 – $22.00 per hour. Additionally, after completion of your first year in the role, you will be eligible to participate in our incentive program based upon your team and individual performance. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.